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Soporte y mantenimiento
BeneficiosProgram ComparisonCómo comprar 
  Servers without Maintenance & Support Servers with Maintenance & Support
Software Upgrade Term length 90 days with new licenses 1-5 years
Support cases 3 cases per farm per year Unlimited
Self-service support    
Communication options Email and web support Phone, email, and web support
Free version upgrades (within term)    
Priority bug fixes    
License transfers between servers    
Remote assistance    
Cloud backup    
Health monitoring    
Initial response times High Priority: Next Business Day
Medium Priority: 2 Business Days
Low Priority: 3 Business Days
High Priority: 4 Business Hours
Medium Priority: 8 Business Hours
Low Priority: Next Business Day
Ongoing response times High Priority: 2 Business Days
Medium Priority: 3 Business Days
Low Priority: 4 Business Days
High Priority: 8 Business Hours
Medium Priority: 2 Business Days
Low Priority: 3 Business Days
Estudio de caso:
Marriott’s Ko Olina Beach Club